CX Pulse helps you capture real-time feedback, understand sentiment, and take immediate action to strengthen trust and loyalty.
From local businesses to global, trusted by 100+ CX Focused Brands
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WHY CX PULSE
A complete view at every touchpoint
From dine-in to delivery retail to checkout, kiosk to app
Raw feedback, instantly actionable
One system that turns feedback into improvement, recognition, and better brand moments.
Hear it while it matters
Capture sentiment in the moment, while the experience is still fresh in the customer’s mind.
Your CX Pulse becomes a feedback engine, that:
FEEDBACK CAPTURECapture feedback wherever your customers are, on the channels they already use.
Capture feedback from SMS, web, app, receipts, QR codes, kiosks, delivery, and in-store flows — all in one place.
Customize NPS, CSAT, product ratings, service evaluations, and multi-step surveys with your own tone and identity.
CX Pulse captures text, tone, and nuance to reveal what customers really mean — not just what they say.
CHOOSE CX pulse
Understand customer mood and emotion through natural language analysis and automated tagging.
Let store managers, regional heads, and marketing teams see the insights that matter most to them.
Trends, patterns, topics, and location comparison insights that guide better decisions.
Trigger rewards, follow-ups, or soft recovery workflows instantly based on feedback type or sentiment.
CLOSED-LOOP FEEDBACKCX Pulse turns every review into the right outcome at the right time.
CUSTOMER COMPLETES AN ORDER/PURCHASE
Order, dine-in, delivery, kiosk, or in-store visit completes.
Automated survey deployed
Personalized, branded message sent instantly with a reward incentive.
Rating determines the path
Intelligent routing engine triggers workflows based on sentiment.
Logic: Containment, Acknowledgment, Action, Recovery
PRIVATE ISSUE CAPTURE
Keeps negative feedback off public platforms.
INSTANT ACKNOWLEDGMENT
Automated message confirming they were heard.
INTERNAL ESCALATION
Ticket instantly routed to staff for resolution.
SERVICE RECOVERY
Win-back offer deployed to rebuild trust.
Logic: Gratitude, Amplification, Reward, Expansion
INSTANT APPRECIATION
Automated thank-you sent immediately.
PUBLIC REVIEW ROUTING
Frictionless guiding to Google or Yelp.
LOYALTY BONUS AWARDED
Points instantly credited to reward engagement.
PROGRAM ENROLLMENT
Non-members invited to join and claim rewards.
RESULTSBrands using CX Pulse see measurable improvements in response, recovery, and reputation.
PROACTIVE PROTECTIONSpot problems before they spread. Recognize what works, fix what isn’t.
Low-sentiment trends, repeat complaints, and visit-pattern drops trigger warnings before a customer leaves.
Side-by-side performance scores reveal which stores need support and which set the standard.
Recognize top performers and highlight training opportunities, surfaced automatically from feedback.
Spot issues with items, preparation, or wait times early — before they hit reviews.
COMPETITIVE ADVANTAGECX Pulse turns everyday experiences into continuous improvement — feedback becomes intelligence, not noise.
Engagement
For in-store, web, app, and kiosk experiences.
Identify mood patterns and shifts in real-time.
Track, assign, resolve, and document customer issues.
Spot early signs and intervene proactively.
Centralize external reviews and reputation insights.
Close experience gaps while they still matter.
Side-by-side store and region performance comparison.
Capture deeper context with smart conditional logic.
Bring feedback intelligence into your full CXVERSE ecosystem.
Every signal in CX Pulse turns into a better brand moment — captured, understood, and acted on.
CXVERSE PRODUCT SUITECXVERSE brings every customer-facing capability into one platform.
rothchild.rachel@gmail.com
+12678912738
Unified customer profiles. Every order enriches identity, preferences, and purchase history across all locations.
SILVER EXPLORER
6 days to next milestone
Adaptive loyalty — tiers, rewards & gamification engineered for long-term habits.
Inbox
FC
Folio Coffee
7:30 AM
to daniel@example.com
Your 100ᵗʰ cup, on us this morning.
Daniel,
Tomorrow morning, your 100ᵗʰ cup is on the house. Your usual flat white will be ready when you walk in.
Thank you for the steady mornings. We see you.
— The Folio team
TRIGGER
Customer reaches 100ᵗʰ order
AUDIENCE
Active within last 30 days
CHANNEL
Email · feels like a moment
PERSONALIZE
Their drink · home shop · name
SEND
Tomorrow, 7:30 AM · with his coffee
Behavior-led messaging — SMS, email, push & in-app, triggered automatically.
New Order
#1084
Just now
2 items ·
Pickup in 15 mins
Preparing…
Branded digital ordering — microsites, mobile apps & commerce, unified.
Bella's Kitchen
DIGITAL GIFT CARD
E-GIFT
$
50
CARD CODE
BK-7F92-X4PL
Send a Gift
Email or SMS Delivery
RECIPIENT
sarah.jones@gmail.com
MESSAGE
Happy Birthday! Dinner's on me, enjoy!
Digital & physical gift cards — instant gifting with seamless redemption and upsell paths.
+50 POINTS CREDITED
EARN
Toward your next reward · auto-applied at checkout
FREE DESSERT UPGRADE APPLIED
REDEEM
−$4.00 saved · Gold tier perk · no codes needed
100 PTS TO PLATINUM
UNLOCK
Free delivery + early menu drops · 60% there
Smart promotions — personalized offers & lifecycle rewards, built to protect margin.
Referral Chain
Live
RR
Rachel R.
KT
Kim T.
JD
James D.
NP
Nina P.
+3
more
Reward Progress
Rachel R.’s referral journey
Sign up
1st Referral
3 Referrals
5 Referrals
Referral growth — trackable, multi-step programs that reward advocacy and expand reach.
TRIGGER
New Customer Signup
ACTION
Send Welcome Email
Subject
Welcome to the family! 👋
CONDITION
Opened Email?
Yes → Reward
No → Remind
Onboarding, win-back, reactivation, & lifecycle flows that run end to end.
resourcesAccess articles, case studies, and playbooks designed to help you master customer experience intelligence.
