is now
.
A new identity built for a unified, intelligent Customer Experience future. Same mission, greater ambition!
CX Engagement helps you reach customers with precision, timing and relevance across every channel they use. Your message lands where it matters, when it matters, and in the way that feels personal.
CX Engagement
+ New campaign
Analytics
Auto Engage
Campaigns
A/B tests
Attribution
Templates
Deliverability
WIN-BACK — LAPSED CUSTOMERS (22–45 DAYS)
Started Apr 3 · Audience: 12,840 customers · 14 locations
Live
12,840
Audience size
Entered journey
38.4%
Open rate
+11% vs avg
2,840
Reactivated
22.1% conversion
$84,200
Revenue attributed
$29.6 per customer
AUTOMATION JOURNEY
7-step flow · avg. 9 days to convert
No visit
12,840
→
Push
12,840
→
Wait
—
→
Split
—
→
SMS
7,720
→
5,100
→
Reward unlock
2,840
MESSAGE PREVIEWS
Push · Day 1
“Hey Jessica, we miss you at Burgers & Brew. Come back this week and your next order’s on us.”
SMS · Day 4 · Not opened push
“Still thinking about that burger? Your free appetizer offer expires in 48 hours. Tap to redeem.”
CHANNEL DELIVERY BREAKDOWN
OPTIMIZATION SIGNAL
SMS at step 5 is converting 2.3x better than push for customers inactive 30+ days. Consider routing this entire segment to SMS at day 1 for a projected +18% lift in reactivation.
OTHER ACTIVE CAMPAIGNS
BIRTHDAY WEEK REWARDS
Live
GOLD TIER EARLY ACCESS
Live
WEEKEND PROMO BLAST
Scheduled
From local businesses to global, trusted by 100+ CX Focused Brands
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WHY CX engagement
Greet Friday Regulars
Active journey · 47 customers tonight
LIVE
TRIGGER
Friday usual order time approaching
Customer pattern: orders Fri 7–8 PM
INTELLIGENCE CHOOSES
Best channel for Sarah right now:Push· 74% open rate at this hour
PUSH
"Friday night, Sarah?"
Warm, recognition-led · no discount
SMS · +20 MIN
Soft follow-up
Only if push goes unread
OUTCOME
Tonight, so far
12 of 47
Already ordered
+$341
Revenue moved
4 min
Avg time to tap
CX Engagement creates movement by:
SPEAK TO EVERY CUSTOMERUnified multi-channel messaging, dynamic personalization, context-aware delivery, and event-based orchestration in one intelligent platform.
SMS, email, push, WhatsApp, and in-app messages delivered through one platform. Create automated journeys from welcome to win-back, all rules-based.
Insert dynamic content, fallback values, user attributes, product details, and behavior signals.
Trigger messages based on orders, visits, app activity, purchases, tier changes, cart actions, or loyalty milestones.
choose cx engagement
Identifies when customers are most likely to open, click, or respond. "Customers in your loyalty tiers engage strongest between 4 pm and 7 pm."
Dynamic greetings, product suggestions, location-based offers, triggered reminders, emotional tone matching, and fallback rules to ensure no message feels generic.
Surfaces when messaging frequency becomes counterproductive. "This segment is showing fatigue after 3 weekly messages."
Pinpoints where customers disengage within multi-step automations. "Step 3 in your welcome flow loses 28 percent of users."
Optimizes timing, personalized channel routing, tone and creative variations, and refined segments for higher precision.
AUTOMATIONCX Engagement helps you deliver value without feeling robotic. These are real journeys your customers will experience.
JOURNEY CANVAS
LIVE
Folio Coffee · 100ᵗʰ cup
TRIGGER
Customer reaches 100ᵗʰ order
AUDIENCE
Active within last 30 days
CHANNEL
Email · feels like a moment
PERSONALIZE
Their drink · home shop · name
SEND
Tomorrow, 7:30 AM · with his coffee
FC
Folio Coffee
7:30 AM
to daniel@example.com
Your 100ᵗʰ cup, on us this morning.
Daniel,
Tomorrow morning, your 100ᵗʰ cup is on the house. Your usual flat white will be ready when you walk in.
Thank you for the steady mornings. We see you.
— The Folio team
Folio Coffee · Brew & Co · Plano, TX
A customer browses online, leaves, and gets a helpful reminder.
A loyalty member hits a milestone and gets a celebration.
A frequent customer slows visits and gets a soft nudge.
A dormant customer receives an adaptive win-back sequence.
A high-value customer gets early access tailored to their tier.
Engagement that respects customer intent.
resultsCX Engagement consistently drives stronger response rates, higher reactivation, and measurable campaign ROI across industries.
campaign managementA/B testing, control groups, behavior-based nudges, rich templates, and full ROI tracking across every channel.
Test messaging, creative, timing, offers, channel, and audience groups.
Measure true lift by holding out a portion to compare.
Recurring sends, holiday blasts, meal-period campaigns, window outreach.
Trigger on orders, cart, redemption, visits, tier thresholds, app actions.
Design, preview, and launch professional campaigns with branded templates.
Attribute conversions, retention, and revenue directly to your efforts.
SMS, email, push, WhatsApp — unified with URL shortener and click tracking.
Delivery logs, real-time reporting, compliance, opt-in/opt-out management.
QR codes on print, packaging, events, and in-store for full-funnel data.
Multi-channel orchestration, event triggers, automation, A/B testing, journey builder, segmentation, geo-aware nudges, gamified campaigns, and detailed attribution.
DELIVERABILITYTrack failures, retries, carrier filtering, message drops. Real-time opens, clicks, conversions, bounce reasons, opt-outs. Full compliance and preference management.
ENGAGEMENT ENGINEEverything under one roof — orchestration, automation, testing, delivery, attribution, and creative tools.
SMS, email, push, WhatsApp, in-app — unified.
Orders, visits, cart, tier, app actions.
Welcome → abandon → churn → reactivate.
Message, creative, timing, channel, audience.
Measure true lift with holdout audiences.
Visual multi-step flows with branching.
Behavior, spend, location, loyalty, RFM.
Location-triggered messaging.
Spin, scratch, missions, achievements.
Branded links with click attribution.
Failures, retries, carrier filtering.
Revenue per message, per sequence, per user.
Programmatic triggers from any system.
Design, preview, launch with brand templates.
Opt-in/out, quiet hours, consent rules.
CXVERSE PRODUCT SUITECXVERSE brings every customer-facing capability into one platform.
rothchild.rachel@gmail.com
+12678912738
Unified customer profiles. Every order enriches identity, preferences, and purchase history across all locations.
SILVER EXPLORER
6 days to next milestone
Adaptive loyalty — tiers, rewards & gamification engineered for long-term habits.
NPS SCORE
Live
72
Excellent
+8 vs last month
Promoters 62%
Passive 24%
Detractors 14%
JM
Jessica Martinez
“Staff was incredibly helpful. Quick checkout but the wait for a table was a bit long.”
Positive Sentiment · 86%
Real-time experience intelligence — feedback, NPS & sentiment, instantly actionable.
New Order
#1084
Just now
2 items ·
Pickup in 15 mins
Preparing…
Branded digital ordering — microsites, mobile apps & commerce, unified.
Bella's Kitchen
DIGITAL GIFT CARD
E-GIFT
$
50
CARD CODE
BK-7F92-X4PL
Send a Gift
Email or SMS Delivery
RECIPIENT
sarah.jones@gmail.com
MESSAGE
Happy Birthday! Dinner's on me, enjoy!
Digital & physical gift cards — instant gifting with seamless redemption and upsell paths.
+50 POINTS CREDITED
EARN
Toward your next reward · auto-applied at checkout
FREE DESSERT UPGRADE APPLIED
REDEEM
−$4.00 saved · Gold tier perk · no codes needed
100 PTS TO PLATINUM
UNLOCK
Free delivery + early menu drops · 60% there
Smart promotions — personalized offers & lifecycle rewards, built to protect margin.
Referral Chain
Live
RR
Rachel R.
KT
Kim T.
JD
James D.
NP
Nina P.
+3
more
Reward Progress
Rachel R.’s referral journey
Sign up
1st Referral
3 Referrals
5 Referrals
Referral growth — trackable, multi-step programs that reward advocacy and expand reach.
TRIGGER
New Customer Signup
ACTION
Send Welcome Email
Subject
Welcome to the family! 👋
CONDITION
Opened Email?
Yes → Reward
No → Remind
Onboarding, win-back, reactivation, & lifecycle flows that run end to end.
resourcesAccess articles, case studies, and playbooks designed to help you master customer experience intelligence.
