is now
.
A new identity built for a unified, intelligent Customer Experience future. Same mission, greater ambition!
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Trusted by 100+ CX focused brands
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Built for multi-location consumer brands. CXVERSE is the foundation that lets your brand remember every customer. Recognize every visit. Reward every return. Bring back the ones who drift. Grow on the strength of what you remember. Across every moment, in-store and online.
The Quiet Truth
The brands customers return to are the ones that recognize them back.
💸 Your promotions
🛍️ Your store
🤝 Your loyalty program
📱 Your apps
Every visit leaves a trace. Every order. Every reply. Every quiet decision to come back, or not. The brands that grow in this decade notice all of it.
Most can't.
Why do some return while others quietly drift?
Who are our most loyal customers, really?
Which moments create loyalty?
Are we rewarding what actually matters?
Where is repeat revenue leaking?
The Quiet Truth
Some brands stay familiar. Others slowly become forgettable.
A visit here. An order there. A reply somewhere else. The same customer, scattered across the systems that were supposed to know them. The answers exist. They just don't live in the same place. So the team builds reports. The customer keeps showing up. And the brand keeps starting over.
THE QUIET ANSWER
The brand remembers. So the customer feels
noticed.
A return feels natural. The brand remembers without asking. The next moment continues from the last one. Presence replaces repetition. Over time, customers stop feeling managed. They start feeling known.
The Quiet Truth
The brands customers return to are the ones that recognize them
back.
💸 Your promotions
🛍️ Your store
🤝 Your loyalty program
📱 Your apps
Every visit leaves a trace. Every order. Every reply. Every quiet decision to come back, or not. The brands that grow in this decade notice all of it.
Most can't.
Why do some return while others quietly drift?
Who are our most loyal customers, really?
Which moments create loyalty?
Are we rewarding what actually matters?
Where is repeat revenue leaking?
The Quiet Question
Some brands stay familiar. Others slowly become
forgettable.
A visit here. An order there. A reply somewhere else. The same customer, scattered across the systems that were supposed to know them. The answers exist. They just don't live in the same place. So the team builds reports. The customer keeps showing up. And the brand keeps starting over.
THE QUIET ANSWER
The brand remembers. So the customer feels
noticed.
A return feels natural. The brand remembers without asking. The next moment continues from the last one. Presence replaces repetition. Over time, customers stop feeling managed. They start feeling known.
The CXVERSE CONTINUITY LOOPWhere every interaction connects and moves the relationship forward.
Modern CX isn't about dashboards or data points, it's about making every moment with your brand feel remembered, rewarding and connected. CXVERSE brings that continuity across store, digital, loyalty, and engagement.
Recognize the Customer
Every visit, every order, every scan. One customer recognized everywhere.
With CXVERSE Companies see growth in :
+85%
Repeat Purchases
Data & Insights
CRM Lead
Amanda Taylor
amandaa@mail.com
UNIFIED PROFILE
User Profile
Total Visits
Total Orders
Points Reedemed
Reachability Depth
45%
+12.1% vs last month
Strengthen the Relationship
Rewards, value, and recognition that feel meaningful and build attachment.
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With CXVERSE Companies see growth in :
+2x
Repeat Purchases
+36%
Reward Redemption
current tier
1,075/1,250pts
+14% to Gold Tier
Brand & Engagement
Loyalty Strategist
Action: Review member vs non-member spend mix
Listen and Respond
Feedback, satisfaction, and service moments turned into improvements customers feel.
With CXVERSE Companies see growth in :
4.7 / 5
CSAT
+52
Net Promoter Score (NPS)
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32% of visits generate feedback. Compare location-level experience gaps.
Store Ops
CX Manager
Luke Smith
I had great experience with my family, I would definitely recommend it to my folks.
Understand the Journey
See patterns in how customers visit, purchase, explore, and come back.
With CXVERSE Companies see growth in :
+20%
Repeating Customers
+12%
Visit Frequency
CMO
Growth Manager
Visit Cadence : Average return gap is 93 days. Evaluate return gap by lifecycle segment.
Shape the Experience
Guide each customer with the right message, offer, or action at the right time.
With CXVERSE Companies see growth in :
+24%
Offer Conversion
+11x
Engagement Lift
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Campaign Manager
Automation Lead
Active: 10 Journeys. Channel Mix Performance Push 1.6× higher CTR than email.
Stay One Step Ahead
Spot opportunities, prevent churn, and make the next interaction even better.
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With CXVERSE Companies see growth in :
+28%
Win-Back Rate
At-Risk VIP Customers : 1,204 flagged this week.
Customer Intelligence
VP Strategy
CHURN FORECAST
CXVERSE PRODUCT SUITE
One Platform. Infinite Possibilities.
CXVerse brings every customer-facing capability into one platform.
Explore cxverse PRODUCT SUITE
CX CRM
A unified customer identity with deep behavioral understanding. 360° profiles enriched with visits, orders, preferences, & intelligent segmentation.
CX LOYALTY
A dynamic loyalty engine that adapts in real time. Tiers, benefits, rules, gamification and behavioral incentives built to shape long-term habits.
visit CX loyalty
CX ENGAGEMENT
Intelligent messaging across every customer touchpoint. Behavior-led SMS, email, push, and in-app, powered by automated triggers.
CX OFFERS
A smart promotions engine designed to maximize ROI. Personalized incentives, lifecycle rewards, and margin-safe retention offers.
visit CX offers
CX FLOW
Automated customer journeys with contextual intelligence.Onboarding, win-back, reactivation, and lifecycle flows that run end to end.
visit CX flow
CX PULSE
A real-time experience intelligence system. Capture feedback, NPS, sentiment, and store-level signals — all actionable instantly.
CX IQ
Predictive analytics for proactive CX improvements. Forecast churn, identify next-best actions, and uncover growth-driving patterns.
CX Ripple
Referral growth engineered for virality and transparency. Trackable, multi-step referral programs that reward advocacy and expand reach.
CX Seamless
Unified digital ordering built for branded commerce, microsites and mobile apps.
visit CX seamless
CX Gifting
Modern gifting experiences that boost revenue and retention. Instant digital or physical gift cards with seamless redemption and upsell paths.
CX Wallet
A unified wallet for payments, credits, and loyalty value. Stored value, points, memberships, and balances; all frictionless and connected.
CXVERSE PRODUCT SUITE
Explore CXVERSE
Identity, CRM, Offers, CX Pulse, Ordering, and Workflows — a full suite designed to elevate customer experience.
CX LOYALTY
Adaptive loyalty — tiers, rewards & gamification engineered for long-term habits.
CX ENGAGEMENT
Behavior-led messaging — SMS, email, push & in-app, triggered automatically.
CX OFFERS
Smart promotions — personalized offers & lifecycle rewards, built to protect margin.
CX PULSE
Real-time experience intelligence — feedback, NPS & sentiment, instantly actionable.
CX Ripple
Referral growth — trackable, multi-step programs that reward advocacy and expand reach.
CX OFFERS
Smart promotions — personalized offers & lifecycle rewards, built to protect margin.
CX Gifting
Digital & physical gift cards — instant gifting with seamless redemption and upsell paths.
CXVERSE PRODUCT SUITEExplore CXVERSE
CXVERSE brings every customer-facing capability into one platform.
CLASSIC
Rachel Roth
rothchild.rachel@gmail.com
+12678912738
First Visit
Jul 16, 2025
Latest Visit
Sept 23, 2025
Last Active
2 months ago
LTV
$1,247
Frequency
2x / week
Preferences
Denim · Knits
CX CRM
Unified customer profiles. Every order enriches identity, preferences, and purchase history across all locations.
LEARN MORE
SARAH JENKINS
SILVER EXPLORER
650 Points
1 Active
Earn 350 points to unlock a reward
14 DAY STREAK
6 days to next milestone
ACTIVE
PIONEER
STREAKER
TASK MASTER
ENGAGER
CX Loyalty
Adaptive loyalty — tiers, rewards & gamification engineered for long-term habits.
LEARN MORE
NPS SCORE
Live
72
Excellent
+8 vs last month
Promoters 62%
Passive 24%
Detractors 14%
JM
Jessica Martinez
“Staff was incredibly helpful. Quick checkout but the wait for a table was a bit long.”
Positive Sentiment · 86%
CX Pulse
Real-time experience intelligence — feedback, NPS & sentiment, instantly actionable.
LEARN MORE
Inbox
FC
Folio Coffee
7:30 AM
to daniel@example.com
Your 100ᵗʰ cup, on us this morning.
Daniel,
Tomorrow morning, your 100ᵗʰ cup is on the house. Your usual flat white will be ready when you walk in.
Thank you for the steady mornings. We see you.
— The Folio team
TRIGGER
Customer reaches 100ᵗʰ order
AUDIENCE
Active within last 30 days
CHANNEL
Email · feels like a moment
PERSONALIZE
Their drink · home shop · name
SEND
Tomorrow, 7:30 AM · with his coffee
CX Engagement
Behavior-led messaging — SMS, email, push & in-app, triggered automatically.
LEARN MORE
New Order
#1084
Just now
2 items ·
Pickup in 15 mins
Preparing…
CX Seamless
Branded digital ordering — microsites, mobile apps & commerce, unified.
LEARN MORE
Bella's Kitchen
DIGITAL GIFT CARD
E-GIFT
$
50
CARD CODE
BK-7F92-X4PL
Send a Gift
Email or SMS Delivery
RECIPIENT
sarah.jones@gmail.com
MESSAGE
Happy Birthday! Dinner's on me, enjoy!
CX Gifting
Digital & physical gift cards — instant gifting with seamless redemption and upsell paths.
LEARN MORE
+50 POINTS CREDITED
EARN
Toward your next reward · auto-applied at checkout
FREE DESSERT UPGRADE APPLIED
REDEEM
−$4.00 saved · Gold tier perk · no codes needed
100 PTS TO PLATINUM
UNLOCK
Free delivery + early menu drops · 60% there
CX Offers
Smart promotions — personalized offers & lifecycle rewards, built to protect margin.
LEARN MORE
Referral Chain
Live
RR
Rachel R.
KT
Kim T.
JD
James D.
NP
Nina P.
+3
more
Reward Progress
Rachel R.’s referral journey
Sign up
1st Referral
3 Referrals
5 Referrals
CX Ripple
Referral growth — trackable, multi-step programs that reward advocacy and expand reach.
LEARN MORE
TRIGGER
New Customer Signup
ACTION
Send Welcome Email
Subject
Welcome to the family! 👋
CONDITION
Opened Email?
Yes → Reward
No → Remind
CX flow
Onboarding, win-back, reactivation, & lifecycle flows that run end to end.
LEARN MORE
hear our customersReal growth. Real stories. Real impact.
Where customer experience turns into measurable growth. From boutique concepts to fast-scaling brands, CXVERSE helps teams build loyalty, accelerate repeat business, and deliver standout guest experiences across every touchpoint.
happier grocery
"CXVERSE has transformed how we connect with our customers at Happier Grocery. We seamlessly launched a tiered membership and loyalty program from one platform, with clear, real-time insights into customer journeys.
Its marketing tools - promotions, automations, SMS/Email, segmentation, and A/B testing, make it easy to create targeted, high-impact campaigns, backed by a highly responsive team and exceptional support."
Mike Penner
COO
+8%
membership conversions
+80%
open visits
+40%
repeated visits
Bawarchi biryanis
"CXVERSE has helped us better understand our customers and improve efficiency across our multi-franchisee model. The onboarding and support teams have been highly responsive, making our transition incredibly smooth.
What stands out most is the vision behind the product, going beyond just tools to create impactful, meaningful customer experiences. We value this transparent partnership and look forward to growing together."
Anil SG
Operations
+180k
customers onboarded
2.5x
loyalty activity
+38%
repeat digital orders
Cream Stone
"CXVERSE is the best technology platform, we have come across to drive our Customer Centric objectives and manage operations more efficiently. With CXVERSE, we have been able to see 1 Million + Customers data being captured, and see 1000's of customers celebrating rewards that they are receiving on every purchase.
The best part is we get to track the lapsed behaviours of our customers and always be ready to engage them with personalised communications and offers, which has truly driven growth in our overall revenue."
Viren Shah
Managing Director
+1million
customers identified
Steady repeat revenue lift.
G Hospitality
"CXVERSE has become an essential part of how we connect with our guests across our portfolio of brands - from email/SMS campaigns to our VIP loyalty app and targeted offers. It gives our team real tools for meaningful engagement.
The support stands out just as much: exceptional partners who guide, troubleshoot, and innovate as we evolve. We're just scratching the surface of what CXVERSE can do and excited for what's ahead."
Kate Cochand
Marketing Manager-G Hospitality
Group-wide CX standardization
+28%
repeated visits
High 5 exchange
"Onboarding with CXVERSE was great. It was very in-depth, I always felt supported and all of my questions were answered along the way. The impact has been clear - our guests love the app and the rewards program.
The ability to easily communicate with them, create custom lists, and launch targeted offers has been incredibly valuable for our business and day-to-day operations. "
Kurt Crooks
Chief of Staff
+22%
visit frequency
+20%
conversions
Biryanis & more
"CXVERSE has created a remarkable impact on overall growth of our business, to build true loyalty and customer satisfaction with operational efficiency. We have seen commendable growth in our customer spending behaviours with an absolute 30% growth in revenue after using CXVERSE.
Biryanis Rewards Club has been the most successful implementation, helping customers feel the delightful experience with exclusive rewards and benefits that we have automated using CXVERSE's platform."
Suryadevera Ramanaidu
Founder & CEO
2x
loyalty participation
+33%
repeat revenue
Desi district
"Our onboarding and implementation experience has been smooth overall, and the team has been helpful throughout the process. The loyalty program we introduced for our brand has been a great starting point for customer engagement.
Furthermore, the customer support experience has been excellent, doing a great job supporting our team members whenever needed. We appreciate the partnership and look forward to continuing to grow together."
Sri Neeraj
Operations
40-60%
shift to branded orders
3x
push engagement
2x
loyalty redemptions
Saravanaa Bhavan
"Working with CXVERSE has been a genuinely positive experience. From onboarding to implementation, the process was smooth and thoughtfully managed, making adoption across our operations seamless. It is already creating meaningful impact, helping us better understand and engage customers while improving efficiency across key workflows.
What stands out most is CXVERSE’s clear focus on innovation and solving real operator challenges. We’re excited to grow alongside the platform as it continues to evolve."
Ramkumar
Operations - USA
40-60%
shift to branded orders
3x
push engagement
2x
loyalty redemptions
INDUSTRIESBuilt for every industry where customer experience matters.
Designed for SME and Enterprise. CXVERSE adapts to your customer journey, your business model, and your scale.
book a product tour
INDUSTRIES
Built for every industry where customer experience matters.
Designed for SME and Enterprise. CXVERSE adapts to your customer journey, your business model, and your scale.
Explore cxverse PRODUCT SUITE
YOUR SUCCESS PARTNER
A customer success partnership,
not just software
From onboarding to ongoing optimization, CXVERSE is backed by a team obsessed with your growth, with dedicated support models for both SMEs and global enterprise clients.
Enterprise-Grade Partner Support
Multi-location brands, franchise networks, and global groups get access to enhanced SLAs, governance controls, role-level permissions, and leadership business reviews.
Dedicated Customer Success Team
Multi-location brands & franchise networks, get access to enhanced SLAs, governance controls, role-level permissions, & leadership business reviews.
White-Glove Onboarding
We set up your loyalty, CRM, journeys, offers, ordering experiences, and data integrations, so you launch fast and confidently, without technical friction.
YOUR SUCCESS PARTNERA partnership that earns the next moment with you.
CXVERSE works the way the brand on it works. With operators who know their business. With teams who carry the relationship every day. From the first onboarding moment to the hundredth campaign, the work stays shared. The infrastructure runs underneath. The partnership keeps moving forward.
A team that knows your brand
Every CXVERSE account runs with a customer success team that knows your business, your customers, and your goals. Not a ticket queue. A working relationship.
Support sized to your stage
Whether you run two locations or two hundred, the partnership matches your scale. SMEs get focused attention. Enterprise teams get dedicated leadership. Same care. Different shape.
An onboarding that builds momentum
Most software starts working when you finish setup. CXVERSE starts working before. Your team meets the foundation, learns the loop, and goes live with the first moments already earning recognition.
resourcesEverything you need to grow with CXVERSE
Access articles, case studies, and playbooks designed to help you master customer experience intelligence.
