is now
.
A new identity built for a unified, intelligent Customer Experience future. Same mission, greater ambition!
CX Gifting is a fully integrated physical and digital gifting engine built for modern restaurant and consumer brands. You don’t just sell stored value. You build future demand.
CX Gifting
+ New program
Financial report
Overview
Gift card sales
Redemptions
Liability
Corporate programs
Post-redemption journeys
$184K
Gift card sales
Q2
+34% vs Q1
$284K
Outstanding liability
Prepaid future visits
+22%
Avg. overspend on redemption
Beyond card value
Sales vs redemption — liability health
Cards sold this quarter
Redeemed to date
Outstanding balance
Corporate / bulk
Post-redemption retention journey
Gift redeemed
Karen W.
→
CRM profile
Auto-created
→
Loyalty enrolled
Welcome pts
→
2nd visit nudge
Day 7 SMS
Live gifting activity
•
Jessica M. sent a $100 digital gift card to Linda Moore — Birthday delivery scheduled for Apr 14
•
Karen W. redeemed $50 gift card at Austin South — spent $61.40 total ($11.40 overspend captured)
•
Apex Corp. placed bulk order — 5 × $100 cards for employee rewards program (Q2 cycle)
•
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Ember & Oak
Gift card · Digital delivery
$100
“Happy Birthday, Mom — enjoy dinner on us.”
EOK
4821
9340
2214
Card amount
$25
$50
$100
Custom
Delivery method
SMS
Physical
Scheduled
Recent recipients
LM
Linda Moore — $100
Delivered
TR
Team Rewards — $500
Scheduled
KW
Karen Wilson — $50
Redeemed
Send gift card
From local businesses to global, trusted by 100+ CX Focused Brands
%202.webp)
%201.webp)
%201.webp)
WHY CX GIFTING
CX Gifting connects every one of these outcomes into a measurable, controllable strategy.
CXVERSE PRODUCT SUITECXVERSE brings every customer-facing capability into one platform.
rothchild.rachel@gmail.com
+12678912738
Unified customer profiles. Every order enriches identity, preferences, and purchase history across all locations.
SILVER EXPLORER
6 days to next milestone
Adaptive loyalty — tiers, rewards & gamification engineered for long-term habits.
NPS SCORE
Live
72
Excellent
+8 vs last month
Promoters 62%
Passive 24%
Detractors 14%
JM
Jessica Martinez
“Staff was incredibly helpful. Quick checkout but the wait for a table was a bit long.”
Positive Sentiment · 86%
Real-time experience intelligence — feedback, NPS & sentiment, instantly actionable.
Inbox
FC
Folio Coffee
7:30 AM
to daniel@example.com
Your 100ᵗʰ cup, on us this morning.
Daniel,
Tomorrow morning, your 100ᵗʰ cup is on the house. Your usual flat white will be ready when you walk in.
Thank you for the steady mornings. We see you.
— The Folio team
TRIGGER
Customer reaches 100ᵗʰ order
AUDIENCE
Active within last 30 days
CHANNEL
Email · feels like a moment
PERSONALIZE
Their drink · home shop · name
SEND
Tomorrow, 7:30 AM · with his coffee
Behavior-led messaging — SMS, email, push & in-app, triggered automatically.
New Order
#1084
Just now
2 items ·
Pickup in 15 mins
Preparing…
Branded digital ordering — microsites, mobile apps & commerce, unified.
+50 POINTS CREDITED
EARN
Toward your next reward · auto-applied at checkout
FREE DESSERT UPGRADE APPLIED
REDEEM
−$4.00 saved · Gold tier perk · no codes needed
100 PTS TO PLATINUM
UNLOCK
Free delivery + early menu drops · 60% there
Smart promotions — personalized offers & lifecycle rewards, built to protect margin.
Referral Chain
Live
RR
Rachel R.
KT
Kim T.
JD
James D.
NP
Nina P.
+3
more
Reward Progress
Rachel R.’s referral journey
Sign up
1st Referral
3 Referrals
5 Referrals
Referral growth — trackable, multi-step programs that reward advocacy and expand reach.
TRIGGER
New Customer Signup
ACTION
Send Welcome Email
Subject
Welcome to the family! 👋
CONDITION
Opened Email?
Yes → Reward
No → Remind
Onboarding, win-back, reactivation, & lifecycle flows that run end to end.
resourcesAccess articles, case studies, and playbooks designed to help you master customer experience intelligence.
