is now
.
A new identity built for a unified, intelligent Customer Experience future. Same mission, greater ambition!
Build offers that delight customers, influence behavior, and drive measurable lift across the entire customer journey.
CX Offers
+ Create offer
Weekly report
Active Offers
Offer builder
Targeting
A/B tests
Budget control
Redemption funnel
62,400
Redemptions this week
+22.8% vs last week
$1.14M
Revenue influenced
$18.30 per redemption
+14.6%
Basket size lift
vs non-promo shoppers
4.2x
Promo ROI
vs control group
BOGO — Produce & Dairy
Buy 2 qualifying items, get the lower-priced one free. Members only. In-store & app.
37,050
Redeemed
44%
Conv. rate
In-store POS
58%
App checkout
42%
Spend $60, save $10
Basket-building incentive for all members. Auto-applied at checkout when threshold is met.
18,200
Redeemed
31%
Conv. rate
Avg. basket size
$74.20
Basket lift vs avg
+24%
Gold member — free deli item
Exclusive freebie for Gold tier members on any $40+ visit. Redeemable once per week.
2,110
Redeemed
71%
Conv. rate
Tier retention signal
94%
Repeat redeemers
68%
From local businesses to global, trusted by 100+ CX Focused Brands
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WHY CX offers
CX Offers gives your brand the intelligence and control to design outcomes — not just push promotions.
CXVERSE PRODUCT SUITECXVERSE brings every customer-facing capability into one platform.
rothchild.rachel@gmail.com
+12678912738
Unified customer profiles. Every order enriches identity, preferences, and purchase history across all locations.
SILVER EXPLORER
6 days to next milestone
Adaptive loyalty — tiers, rewards & gamification engineered for long-term habits.
NPS SCORE
Live
72
Excellent
+8 vs last month
Promoters 62%
Passive 24%
Detractors 14%
JM
Jessica Martinez
“Staff was incredibly helpful. Quick checkout but the wait for a table was a bit long.”
Positive Sentiment · 86%
Real-time experience intelligence — feedback, NPS & sentiment, instantly actionable.
Inbox
FC
Folio Coffee
7:30 AM
to daniel@example.com
Your 100ᵗʰ cup, on us this morning.
Daniel,
Tomorrow morning, your 100ᵗʰ cup is on the house. Your usual flat white will be ready when you walk in.
Thank you for the steady mornings. We see you.
— The Folio team
TRIGGER
Customer reaches 100ᵗʰ order
AUDIENCE
Active within last 30 days
CHANNEL
Email · feels like a moment
PERSONALIZE
Their drink · home shop · name
SEND
Tomorrow, 7:30 AM · with his coffee
Behavior-led messaging — SMS, email, push & in-app, triggered automatically.
New Order
#1084
Just now
2 items ·
Pickup in 15 mins
Preparing…
Branded digital ordering — microsites, mobile apps & commerce, unified.
Bella's Kitchen
DIGITAL GIFT CARD
E-GIFT
$
50
CARD CODE
BK-7F92-X4PL
Send a Gift
Email or SMS Delivery
RECIPIENT
sarah.jones@gmail.com
MESSAGE
Happy Birthday! Dinner's on me, enjoy!
Digital & physical gift cards — instant gifting with seamless redemption and upsell paths.
Referral Chain
Live
RR
Rachel R.
KT
Kim T.
JD
James D.
NP
Nina P.
+3
more
Reward Progress
Rachel R.’s referral journey
Sign up
1st Referral
3 Referrals
5 Referrals
Referral growth — trackable, multi-step programs that reward advocacy and expand reach.
TRIGGER
New Customer Signup
ACTION
Send Welcome Email
Subject
Welcome to the family! 👋
CONDITION
Opened Email?
Yes → Reward
No → Remind
Onboarding, win-back, reactivation, & lifecycle flows that run end to end.
resourcesAccess articles, case studies, and playbooks designed to help you master customer experience intelligence.
