is now
.
A new identity built for a unified, intelligent Customer Experience future. Same mission, greater ambition!
CXVERSE PRODUCT SUITECXVERSE brings every customer-facing capability into one platform.
rothchild.rachel@gmail.com
+12678912738
Unified customer profiles. Every order enriches identity, preferences, and purchase history across all locations.
SILVER EXPLORER
6 days to next milestone
Adaptive loyalty — tiers, rewards & gamification engineered for long-term habits.
NPS SCORE
Live
72
Excellent
+8 vs last month
Promoters 62%
Passive 24%
Detractors 14%
JM
Jessica Martinez
“Staff was incredibly helpful. Quick checkout but the wait for a table was a bit long.”
Positive Sentiment · 86%
Real-time experience intelligence — feedback, NPS & sentiment, instantly actionable.
Inbox
FC
Folio Coffee
7:30 AM
to daniel@example.com
Your 100ᵗʰ cup, on us this morning.
Daniel,
Tomorrow morning, your 100ᵗʰ cup is on the house. Your usual flat white will be ready when you walk in.
Thank you for the steady mornings. We see you.
— The Folio team
TRIGGER
Customer reaches 100ᵗʰ order
AUDIENCE
Active within last 30 days
CHANNEL
Email · feels like a moment
PERSONALIZE
Their drink · home shop · name
SEND
Tomorrow, 7:30 AM · with his coffee
Behavior-led messaging — SMS, email, push & in-app, triggered automatically.
New Order
#1084
Just now
2 items ·
Pickup in 15 mins
Preparing…
Branded digital ordering — microsites, mobile apps & commerce, unified.
Bella's Kitchen
DIGITAL GIFT CARD
E-GIFT
$
50
CARD CODE
BK-7F92-X4PL
Send a Gift
Email or SMS Delivery
RECIPIENT
sarah.jones@gmail.com
MESSAGE
Happy Birthday! Dinner's on me, enjoy!
Digital & physical gift cards — instant gifting with seamless redemption and upsell paths.
+50 POINTS CREDITED
EARN
Toward your next reward · auto-applied at checkout
FREE DESSERT UPGRADE APPLIED
REDEEM
−$4.00 saved · Gold tier perk · no codes needed
100 PTS TO PLATINUM
UNLOCK
Free delivery + early menu drops · 60% there
Smart promotions — personalized offers & lifecycle rewards, built to protect margin.
Referral Chain
Live
RR
Rachel R.
KT
Kim T.
JD
James D.
NP
Nina P.
+3
more
Reward Progress
Rachel R.’s referral journey
Sign up
1st Referral
3 Referrals
5 Referrals
Referral growth — trackable, multi-step programs that reward advocacy and expand reach.
TRIGGER
New Customer Signup
ACTION
Send Welcome Email
Subject
Welcome to the family! 👋
CONDITION
Opened Email?
Yes → Reward
No → Remind
Onboarding, win-back, reactivation, & lifecycle flows that run end to end.
hear our customersWhere customer experience turns into measurable growth. From boutique concepts to fast-scaling brands, CXVERSE helps teams build loyalty, accelerate repeat business, and deliver standout guest experiences across every touchpoint.
"CXVERSE has transformed how we connect with our customers at Happier Grocery. We seamlessly launched a tiered membership and loyalty program from one platform, with clear, real-time insights into customer journeys.
Its marketing tools - promotions, automations, SMS/Email, segmentation, and A/B testing, make it easy to create targeted, high-impact campaigns, backed by a highly responsive team and exceptional support."
membership conversions
open visits
repeated visits
"CXVERSE has helped us better understand our customers and improve efficiency across our multi-franchisee model. The onboarding and support teams have been highly responsive, making our transition incredibly smooth.
What stands out most is the vision behind the product, going beyond just tools to create impactful, meaningful customer experiences. We value this transparent partnership and look forward to growing together."
customers onboarded
loyalty activity
repeat digital orders
"CXVERSE is the best technology platform, we have come across to drive our Customer Centric objectives and manage operations more efficiently. With CXVERSE, we have been able to see 1 Million + Customers data being captured, and see 1000's of customers celebrating rewards that they are receiving on every purchase.
The best part is we get to track the lapsed behaviours of our customers and always be ready to engage them with personalised communications and offers, which has truly driven growth in our overall revenue."
customers identified
"CXVERSE has become an essential part of how we connect with our guests across our portfolio of brands - from email/SMS campaigns to our VIP loyalty app and targeted offers. It gives our team real tools for meaningful engagement.
The support stands out just as much: exceptional partners who guide, troubleshoot, and innovate as we evolve. We're just scratching the surface of what CXVERSE can do and excited for what's ahead."
repeated visits
"Onboarding with CXVERSE was great. It was very in-depth, I always felt supported and all of my questions were answered along the way. The impact has been clear - our guests love the app and the rewards program.
The ability to easily communicate with them, create custom lists, and launch targeted offers has been incredibly valuable for our business and day-to-day operations. "
visit frequency
conversions
"CXVERSE has created a remarkable impact on overall growth of our business, to build true loyalty and customer satisfaction with operational efficiency. We have seen commendable growth in our customer spending behaviours with an absolute 30% growth in revenue after using CXVERSE.
Biryanis Rewards Club has been the most successful implementation, helping customers feel the delightful experience with exclusive rewards and benefits that we have automated using CXVERSE's platform."
loyalty participation
repeat revenue
"Our onboarding and implementation experience has been smooth overall, and the team has been helpful throughout the process. The loyalty program we introduced for our brand has been a great starting point for customer engagement.
Furthermore, the customer support experience has been excellent, doing a great job supporting our team members whenever needed. We appreciate the partnership and look forward to continuing to grow together."
shift to branded orders
push engagement
loyalty redemptions
"Working with CXVERSE has been a genuinely positive experience. From onboarding to implementation, the process was smooth and thoughtfully managed, making adoption across our operations seamless. It is already creating meaningful impact, helping us better understand and engage customers while improving efficiency across key workflows.
What stands out most is CXVERSE’s clear focus on innovation and solving real operator challenges. We’re excited to grow alongside the platform as it continues to evolve."
shift to branded orders
push engagement
loyalty redemptions
resourcesAccess articles, case studies, and playbooks designed to help you master customer experience intelligence.
